Agent · Intake Receptionist

Intake receptionist

How a first enquiry is qualified: accident particulars, injury severity, FIR status and insurance details — ending in a booked consultation.

Illustrative demo data — not real case records

Simulated intake call

Caller: Venkataramana Kotala for Kotala Suresh Babu (fictional) · 07 Aug 2026 · 4 min 12 s

Telugu shown with English translation

  1. Intake agentEnglish10:04

    Good morning, this is the intake desk for Sri Harivardhan & Associates, Chittoor. How may I help you today?

  2. CallerTelugu10:04

    నమస్కారం సార్. నా తమ్ముడికి బైక్ యాక్సిడెంట్ అయింది, లారీ గుద్దింది.

    Good morning, sir. My younger brother had a bike accident — a lorry hit him.

  3. Intake agentEnglish10:05

    I'm sorry to hear that. May I take your name, and the date and place of the accident?

  4. CallerTelugu10:05

    నా పేరు వెంకటరమణ కోటల, నా తమ్ముడు కోటల సురేష్ బాబు. 6 ఆగస్టు 2026 రాత్రి ఏడు గంటలకు, పలమనేరు దగ్గర NH-716 మీద జరిగింది.

    My name is Venkataramana Kotala, and my brother is Kotala Suresh Babu. It happened on 6 August 2026 around 7 p.m. on NH-716 near Palamaner.

  5. Intake agentEnglish10:06

    Thank you. How severe are the injuries — was there hospitalisation, surgery, or any fracture?

  6. CallerEnglish10:07

    He has a fracture in the right leg. Five days in a private hospital at Chittoor, one surgery done. Doctor says at least three months' rest.

  7. Intake agentEnglish10:07

    Understood. Has an FIR been registered, and do you have a copy?

  8. CallerEnglish10:08

    Yes, Palamaner police station registered it the same night. My cousin has the copy.

  9. Intake agentEnglish10:08

    And do you have the offending lorry's registration number or any insurance particulars?

  10. CallerTelugu10:09

    లారీ నంబర్ ఉంది — AP 03 TC 4471. ఇన్సూరెన్స్ వివరాలు తెలియదు సార్.

    I have the lorry number — AP 03 TC 4471. I don't know the insurance details, sir.

  11. Intake agentEnglish10:09

    That's sufficient to begin — insurer particulars can be traced from the registration. I've reserved a consultation for you. Please carry the FIR copy, hospital records and bills.

  12. CallerTelugu10:10

    చాలా ధన్యవాదాలు సార్. వస్తాము.

    Thank you very much, sir. We will come.

Qualifying questions captured

  • Date & place of accident

    6 Aug 2026, ~7 p.m. · NH-716, near Palamaner

  • Injury severity

    Right leg fracture · 5 days IP · 1 surgery

  • FIR filed

    Yes · Palamaner PS · copy with family

  • Insurance details available

    Vehicle no. AP 03 TC 4471 · insurer to be traced

Consult slot confirmed

Confirmation read back to the caller in Telugu.

Date
Sat, 09 Aug 2026
Time
11:30 a.m.
Mode
In-office · Chittoor
Matter ref
CT-52 (pre-filing)

Documents requested for the consult

FIR copy · discharge summary · original bills · Aadhaar · lorry registration note

Language coverage

Labels and transcript handling only — no live voice in this prototype.

  • Telugu

    Primary in district

  • Tamil

    Border mandals

  • Hindi

    Transport operators

  • English

    Case record

Transcript, names, vehicle number and case reference are entirely fictional and created for this demo. No real person or matter is depicted.